Live chat that lives
where you work
Connect your website's live chat to Slack, Discord, or WhatsApp. No new dashboards to learn. No per-seat pricing. Just real-time customer conversations in the tools your team already uses.
No credit card required. 14-day free trial on all plans.
Three steps. Zero learning curve.
Go from install to first conversation in under five minutes. Seriously.
Add the widget
Drop a single script tag into your site. The chat widget appears in seconds, styled to match your brand.
Customer starts chatting
Visitors click the widget and start a conversation. No sign-ups, no friction, just instant connection.
You reply from Slack or Discord
Messages arrive in your team's channel instantly. Reply directly, and the customer sees it in real time on your site.
Everything you need, nothing you don't
Built for teams who want live chat without the enterprise bloat.
Unlimited Team Members
No per-seat pricing. Your whole team can jump in and help customers without worrying about cost.
Flat-Rate Pricing
Predictable monthly costs. No surprise bills from conversation overages or hidden agent fees.
No New Apps to Learn
Reply from tools your team already lives in. Slack, Discord, or WhatsApp. Zero context switching.
Real-Time Messaging
Messages relay instantly between your website and your team's channel. No delays, no polling.
Operating Hours
Set business hours and away messages so customers know when to expect a reply. Fully customizable.
White-Label Ready
Remove Ruby Relay branding and make the widget entirely yours. Match colors, logo, and tone.
Reply from the apps you already use
No new dashboards. No new logins. Ruby Relay pipes conversations directly into your existing workflow.
Slack
Get customer messages as Slack threads. Reply in-channel and the response appears on your site instantly. Supports multiple channels for different widgets.
Discord
Perfect for communities and indie teams already on Discord. Each conversation becomes a thread in your chosen channel. Familiar, fast, frictionless.
Reply to website visitors from WhatsApp on your phone. Ideal for solo founders and small businesses who need to stay responsive on the go.
Simple, predictable pricing
No per-seat fees. No conversation traps. Pick a plan and go.
Solo / Starter
For solopreneurs and small teams getting started with live chat.
1 widget / domain- Unlimited team members
- 500 conversations / month
- Slack & Discord integration
- Email notifications
- 7-day chat history
Team / Growth
For growing businesses that need brand control and deeper history.
- 3 widgets / domains
- Unlimited team members
- Unlimited conversations
- All integrations (incl. WhatsApp)
- White-label branding
- Unlimited chat history
- Operating hours & away messages
- Priority support
Agency / Scale
For agencies and power users managing multiple client properties.
- Unlimited widgets / domains
- Unlimited team members
- Unlimited conversations
- All integrations
- White-label branding
- Unlimited chat history
- Custom widget CSS
- API access
- Dedicated support
Frequently asked questions
Got more questions? Reach out to us at hello@rubyrelay.com
How does Ruby Relay work?
You add a small JavaScript snippet to your website. When a visitor starts a chat, their messages are relayed to your Slack channel, Discord server, or WhatsApp in real time. You reply from those apps, and your response appears instantly on your website.
Do I need to install a separate app or dashboard?
Nope. That's the whole point. Ruby Relay works entirely through the messaging apps your team already uses. There's no separate dashboard to learn or log into.
What happens when my team is offline?
You can configure operating hours and a custom away message. When a customer messages outside those hours, they'll see your away message and can optionally leave their email for follow-up.
Is there a free trial?
Yes! Every plan comes with a 14-day free trial. No credit card required. You can try any tier and downgrade or cancel anytime.
Can multiple team members reply to the same conversation?
Absolutely. All plans include unlimited team members. In Slack and Discord, conversations appear as threads so multiple people can jump in without stepping on each other.
What does 'white-label' mean?
White-labeling removes the 'Powered by Ruby Relay' branding from the chat widget. It's available on the Team/Growth plan and above, letting you present the widget as a fully native part of your site.
Can I use Ruby Relay on multiple websites?
Yes. The Solo plan supports 1 domain, the Team plan supports 3, and the Agency plan supports unlimited domains. Each domain gets its own widget and can route to different channels.
How is this different from Intercom or Zendesk?
Those are full-blown support platforms with CRMs, ticketing, AI bots, and per-agent pricing. Ruby Relay is purpose-built for teams that just want live chat relayed to the tools they already use, at a fraction of the cost.