A tawk.to alternative that's worth paying for
tawk.to is free, and free is its best feature. Ruby Relay is $19 a month, answers in Slack, and doesn't need another dashboard babysat.
Let's be upfront: you cannot beat tawk.to on price, and we won't try. Teams switch when the hidden costs surface: a widget wearing someone else's branding on your site, a separate dashboard that has to be staffed, and missed messages when nobody has that tab open. If missed chats are costing you customers, the math changes.
| Ruby Relay | tawk.to | |
|---|---|---|
| Price | $19/mo flat, 14-day free trial | Free, with paid branding removal |
| Where you reply | In Slack, where your team already is | The tawk.to dashboard and apps |
| Widget branding | White-label available | Branded unless you pay to remove it |
| Attention cost | No new inbox to watch | Another dashboard to staff |
| Best for | Teams whose time has a price | Strictly $0 budgets |
When tawk.to is the right call
If the budget is zero, use tawk.to. It is the best free live chat, and pretending otherwise would be silly.
Ruby Relay makes sense the day the overhead costs more than the subscription: when messages get missed because nobody watches the dashboard, or the branding undercuts an otherwise polished site. Running WordPress? See live chat for WordPress, check the flat pricing, or see all our comparisons.
Stop babysitting a chat dashboard
Visitor messages land in Slack, where someone actually sees them.
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