How can we help?
Guides, walkthroughs, and answers to get you up and running fast.
Getting Started
Everything you need to go from sign-up to your first live conversation in under five minutes.
Installing the Widget
Drop a single script tag or React component and you're live. Thirty seconds, tops.
WordPress & WooCommerce
Install the official Ruby Relay plugin from the WordPress Plugin Directory. Works on plain WordPress and WooCommerce stores.
Customizing Your Widget
Themes, colors, position, and configuration. Make the widget yours from the dashboard.
Connecting Slack
Three clicks to connect. We handle the OAuth, permissions, and channel setup so you don't have to.
Managing Channels
Get conversations where they belong. One channel, multiple channels, multiple workspaces.
Clients
Pass your logged-in users' details to the widget and every chat lands in Slack with their name, email, and ID already filled in. Keep a roster on file too, one at a time or thousands at once.
Saved Conversations
Keep a copy of every chat so you can reopen and re-read past conversations whenever you need to.
Identity Verification
Let signed-in visitors securely load their own chat history. Sign each visitor's identity on your backend with your workspace signing key.
Ongoing Conversations
Keep conversations open until you resolve them, instead of letting them close after a lull in the chat.
Conversation Flows
Build decision trees that guide visitors to answers or the right team, automatically.
Account & Billing
Plans, pricing, trials, and upgrades. Transparent, simple, no surprises.
Troubleshooting
Something not working? Start here. Common issues and how to fix them, fast.