The Tidio alternative with no per-seat math
Tidio meters seats, conversations, and AI across its plans. Ruby Relay is one flat price with unlimited teammates, answered in Slack.
Tidio is a capable small-business tool, but it is also another inbox to staff, and its pricing has a lot of moving parts: per-seat fees, usage limits that step up across plans, and AI answering metered separately. Ruby Relay takes the opposite approach. One flat price, unlimited teammates, and no new inbox, because your team already has Slack open.
| Ruby Relay | Tidio | |
|---|---|---|
| Where you reply | In Slack, as threads | The Tidio inbox (web and app) |
| Team seats | Unlimited on every plan | Priced per seat |
| Pricing model | One flat monthly price | Plan tiers, seat fees, AI add-ons |
| Product shape | One thing: website chat into Slack | Chat, chatbots, AI, and email bundled |
| Best for | Slack-native small teams | Teams that want bots and email in one app |
When Tidio is the right call
If you want automated AI answers handling questions before a human steps in, or you like chatbots and email marketing bundled with your chat widget, Tidio does things we deliberately don't.
We built Ruby Relay for teams whose bottleneck isn't automation, it's attention: messages get answered fast when they land where your team already looks. Running WordPress? See live chat for WordPress, check the flat pricing, or see all our comparisons.
Add your whole team without counting seats
One flat price, unlimited teammates, replies from Slack.
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