Live chat that lives
where you work
Ruby Relay pipes your website's live chat into Slack. No new dashboards, no per-seat fees.
No credit card required. 14-day free trial.
Three steps. Zero learning curve.
Go from install to first conversation in under five minutes. Seriously.
Add the widget
Drop a single script tag into your site. The chat widget appears in seconds, styled to match your brand.
Customer starts chatting
Visitors click the widget and start a conversation. No sign-ups, no friction, just instant connection.
You reply from Slack
Messages arrive in your team's channel instantly. Reply directly, and the customer sees it in real time on your site.
Everything you need, nothing you don't
Built for teams who want live chat without the enterprise bloat.
Unlimited Team Members
No per-seat pricing. Your whole team can jump in and help customers without worrying about cost.
Flat-Rate Pricing
Predictable monthly costs. No surprise bills from conversation overages or hidden agent fees.
No New Apps to Learn
Reply from Slack, the tool your team already lives in. Zero context switching.
Real-Time Messaging
Messages relay instantly between your website and your team's channel. No delays, no polling.
Multi-Workspace Support
Connect multiple Slack workspaces from a single dashboard. Route different sites to different teams without juggling accounts.
White-Label Ready
Remove Ruby Relay branding and make the widget entirely yours. Match colors, logo, and tone.
Looks like you built it
Pick a preset, tweak the colors, drop it on your site. Every pixel stays on-brand.
Built for Slack
No new dashboards. No new logins. Ruby Relay pipes conversations directly into your Slack workspace.
Slack- Threaded conversations keep your channels clean
- Multi-workspace support from a single dashboard
- Real-time message delivery, no polling
- Route different sites to different channels
- Unlimited team members on every plan
Triage visitors before they reach your team
Resolve common questions instantly. Route everything else to the right team in Slack.
Available on Growth and Scale plans.
Simple, predictable pricing
No per-seat fees. No conversation traps. Pick a plan and go.
Starter
For solopreneurs and small teams getting started with live chat.
1 workspace / 3 channels- Unlimited widgets / domains
- Unlimited team members
- 500 conversations / month
- Slack integration
Growth
For growing businesses that need brand control and deeper history.
- 3 workspaces / 10 channels
- Unlimited widgets / domains
- Unlimited team members
- 5,000 conversations / month
- Slack integration
- Conversation Flows
- White-label branding
- Priority support
Scale
For teams and power users managing multiple client properties.
- Unlimited workspaces / channels
- Unlimited widgets / domains
- Unlimited team members
- Unlimited conversations
- Slack integration
- Conversation Flows
- White-label branding
- Custom widget CSS
- API access
- Dedicated support
Frequently asked questions
Got more questions? Reach out to us at hello@rubyrelay.com
How does Ruby Relay work?
You add a small JavaScript snippet to your website. When a visitor starts a chat, their messages are relayed to your Slack channel in real time. You reply from Slack, and your response appears instantly on your website.
Do I need to install a separate app or dashboard?
Nope. That's the whole point. Ruby Relay works entirely through Slack. There's no separate dashboard to learn or log into.
What happens when my team is offline?
Messages still arrive in your Slack channel and queue up like any other notification. When someone on your team comes back online, they can reply and the visitor will see the response the next time they open the widget.
Is there a free trial?
Yes! Every plan comes with a 14-day free trial. No credit card required. You can try any tier and downgrade or cancel anytime.
Can multiple team members reply to the same conversation?
Absolutely. All plans include unlimited team members. Conversations appear as Slack threads so multiple people can jump in without stepping on each other.
What does 'white-label' mean?
White-labeling removes the 'Powered by Ruby Relay' branding from the chat widget. It's available on the Growth plan and above, letting you present the widget as a fully native part of your site.
Can I use Ruby Relay on multiple websites?
Yes. Every plan supports unlimited websites. Each domain gets its own widget and can route to a different Slack channel.
How is this different from Intercom or Zendesk?
Those are full-blown support platforms with CRMs, ticketing, AI bots, and per-agent pricing. Ruby Relay is purpose-built for teams that just want live chat relayed to Slack, at a fraction of the cost.